Return Policy

Return Policy

Easy Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, we'll make the return process simple and stress-free.

Return Window

30 Days

You can return eligible items within 30 days of delivery for a full refund.

Items Must Be

  • Unused and in original condition
  • In original packaging
  • With all tags attached
  • Accompanied by the original receipt

Return Process

Initiate Return

Log into your account, go to “My Orders,” and select the items you wish to return.

Print Label

Download and print the prepaid return shipping label we provide.

Ship Items

Pack items securely and drop them off at any authorized shipping location.

Get Refund

Refunds are processed within 5–7 business days after we receive your return.

Non-Returnable Items

Gift cards
Downloadable software
Personal care items
Sale items
Custom-made items
Clearance items

Frequently Asked Questions

How do I start a return?

To start a return, log into your account, go to your order history, and select the items you wish to return. Follow the on-screen instructions to generate your return label.

Do I have to pay for return shipping?

No. Return shipping is free for all eligible items. We will provide you with a prepaid return label once you initiate the return.

When will I get my refund?

Once your return is received and inspected, refunds are issued within 2–3 business days. Depending on your bank, it may take 5–7 business days for the funds to appear in your account.

Can I exchange an item instead of returning it?

Yes. If you’d like to exchange an item for a different size or color, choose the exchange option when initiating your return.

Need Help with Your Return?

Our customer service team is available to assist you with any return or refund questions.

Email: hi@bannertech.to

Address: 4A Lamboghini Court, Chevron Drive, Lekki